Frequently Asked Questions

What do you have FAQS ABOUT?

  • Shipping

    We accept all the major credit cards, plus some you might appreciate:
    • Visa
    • Mastercard
    • American Express
    • Google Pay
  • Order Status

    You can always check the status of your order by clicking login on the navigation bar. If you are having trouble logging in to your account, please contact us. Click here to view your account CAN I CANCEL OR MAKE CHANGES TO MY ORDER? We attempt to process and ship your order as quickly as possible. Most orders are processed within thirty minutes of placement, so we’re unable to make changes to an existing order. Orders can be cancelled within thirty minutes of being placed. What do different order statuses mean?
    • Processing: Your online order has been received and we’re preparing it for shipment.
    • Shipped: A tracking number has been assigned to your online order and is scheduled to leave the facility your shipping location.
    • Refunded: We have successfully refunded your money.
  • Shipping & Returns

    What are your shipping options Jack Link’s offers the following shipping methods:
    • Standard Ground (1 – 7 business days)
    • Expedited Parcel (1 – 3 business days)
    Orders placed after 12:00pm EST will begin processing next business day.

    Business days do not include weekends and holidays and there is no weekend delivery for any shipping method. All “delivery by” dates are estimates and are not guaranteed.

    Currently, we do not ship to P.O. boxes, the Yukon, Northwest Territories, Nunavut or other international addresses.

    Please note that orders could arrive in multiple packages.


    WHAT ARE YOUR SHIPPING RATES? Shipping rates vary, depending on the shipping method selected.

    Free Shipping on Orders Over $50 One-time orders of $50 or more receive free standard ground shipping to delivery locations within Canada. Currently, we do not ship to, the Yukon, Northwest Territories or Nunavut. All orders must have a valid street address (no P.O. boxes).

    Do you ship internationally? No. Unfortunately, we only ship within Canada. Currently we do not ship to the Yukon, Northwest Territories, Nunavut, P.O. boxes, or other international addresses. If you live in the United States, please visit www.jacklinks.com to shop for your meat snacks.

    Can I ship to two locations in one order? No. Each order = one location.

    What's your free shipping policy? One-time orders of $50 or more receive free standard ground shipping to delivery locations within Canada. Currently, we do not ship to the Yukon, Northwest Territories or Nunavut. All orders must have a valid street address (no P.O. boxes).
  • Our Products

    What products does Jack Link's Make?

    How much time do you have? Kidding. We produce high-quality, great-tasting meat snacks made from lean cuts of 100% beef, turkey, chicken or pork, with flavors ranging from savory to sweet to spicy and everything in between. Visit the shop at www.jacklinks.ca/collections/all-products section of our site to see the full bounty.

    Where else can I find Jack Link's Products?

    Jack Link's meat snacks are available in grocery stores, convenience stores, drug stores and large retailers nationwide. While we have a wide variety of products available in our online store www.jacklinks.ca/collections/all-products, not all retailers carry the entire product line. That would be impossible.

    So, if there’s a store that carries our products, but not the particular variety you’re looking for, be a squeaky wheel. Speak with a manager and ask if they’d consider carrying the Jack Link’s snacks you’re craving.

    Where does your meat come from?

    We purchase our meat from USDA-approved-and-inspected facilities. Always. You can find a complete listing on their website USDA Website

    Are your products Halal or Kosher?

    Halal and Kosher certification is product/ingredient-specific and can vary depending on the location of the product/ingredient source. The best way to find if a Jack Link’s product is Halal or Kosher is to check the back of the package.

    Where are your products packaged?

    The majority of our products sold in the U.S. and Canada are packaged in one of five upper-Midwest facilities: Alpena, South Dakota; Bellevue, Nebraska; Mankato, Minnesota; Minong, Wisconsin; New Glarus, Wisconsin.

    We also sell products manufactured and packaged in our facilities in New Zealand.

  • Nutrition

    Where can I find your nutritional info?

    Nutritional information can always be found on the back of each product package. If the product you’re looking for is not shown on our site, feel free to contact us

    Are your products gluten-free

    Jack Link’s does have some gluten-free products. However, not all of our products have this designation. Gluten-free products are clearly marked on our packaging and include our

    Is there MSG in your products?

    All of our Jack Link's branded jerky have no added MSG.

    We do use MSG in a limited number of our other products as a flavor enhancer, much like salt. Rest assured, whenever MSG is used, it’s clearly listed in the ingredient statement printed on the back of the package. No punches; pure transparency!

    Are there Nitrites in your products?

    We acknowledge consumer preferences for no artificial sources of nitrites, such as sodium nitrite, and have spent the last decade replacing them with more natural preservatives. In some cases, our products contain celery juice or other nitrate-containing ingredients as a substitute for sodium nitrite.

  • Food Safety

    What does "Best By Date" mean?

    The best by date printed on our packaging is the date we know the product will still be as fresh as the day it was packaged. We cannot guarantee the optimal quality of any of our products after the best by date (or more than three days after the package is opened). Simply put, we don’t recommend consuming any product after the date listed on the package.

    Do your products have to be refrigerated or frozen?

    If the package has not been opened, Jack Link's products will remain fresh without refrigeration. Once the package has been opened, be sure to refrigerate or eat within three days.

    We advise against freezing the meat snacks as they won’t provide an optimal snacking experience. Sure, they’re still perfectly fit for consumption, but their texture and taste can change (rarely for the better).

    What's the small white packet in my Jerky Bag?

    It’s not a prize or a bonus snack. The small white package that is clearly labeled "Do Not Eat" is an FDA-approved oxygen absorber that helps to preserve freshness.

    What do I do if my jerky has molded?

    Each bag that leaves our facilities is checked by our quality team and stamped with our Jack Link’s Guarantee seal. If the jerky is somehow exposed to oxygen throughout the transportation or shelving process, it could result in mold.

    If you have an issue with your products, please contact us

  • Our Company

    Where can I get more info about Jack Link's?

    The best place to learn about our company is to read Our Story

    Does Jack Link's do any sponsorships?

    We evaluate opportunities and select partners based on strategic fit with our brand. You can submit your opportunity through the contact us page.

  • Still need Help?

    Any More Brain Busters?

    Feel free to contact us with any more questions!